Ryanair has long campaigned to protect customers from price gouging by OTAs who continue to dupe unsuspecting consumers by unlawfully scraping Ryanair’s website, including by overcharging for air fares and ancillary services, using fake customer accounts, fake customer payment cards and fake customer emails. This can be hugely detrimental to customers who, apart from being overcharged, cannot access their Ryanair bookings, make the necessary security declarations, access refunds, or receive direct email communications (such as online check-in reminders) from Ryanair.
This historic High Court ruling has reinforced Ryanair’s determination to pursue justice for our customers to ensure they get access to the lowest fares, cannot be overcharged by OTAs, and that they have direct access to manage their bookings and to receive up to date flight information.
Ryanair does not have a commercial relationship with any OTA or screenscraper and we strongly object to OTAs mis-selling our flights and overcharging consumers. We encourage our customers to book directly with us through ryanair.com or our mobile app.”
The article Ryanair welcomed High Court ruling confirming screenscraping is unlawful first appeared in TravelDailyNews International.