Ronin Ronald Endozo share insights from Citadines Culture Village Dubai

On the occasion of the Arabian Travel Market 2024 in Dubai, TravelDailyNews International had the pleasure of speaking with Ronin Ronald Endozo, the General Manager of Citadines Culture Village Dubai. Nestled in the vibrant Waterford Culture Village, Citadines Culture Village Dubai is a standout property under the renowned Ascott Limited.

Overview and Accommodation

Opened on September 7, 2021, Citadines Culture Village Dubai is a serviced apart-hotel offering 81 well-appointed keys. The property provides an array of guest services, including daily cleaning, complimentary breakfast, and 24-hour guest services. Additionally, guests can enjoy a relaxing swim in the pool, a workout in the 24-hour gym, or a leisurely ride on one of the hotel’s branded bicycles.

Guest Demographics

Citadines Culture Village Dubai caters to both short-term and long-term guests. Their clientele includes corporate travelers, staycation seekers, honeymooners, and families. The hotel has successfully attracted a diverse group of visitors from various parts of the world since its inception.

Unique Services and Partnerships

One of the unique aspects of Citadines Culture Village Dubai is its provision of branded bicycles for guests, allowing them to explore the scenic Cultural Village area. This initiative, part of Ascott Limited’s “Activate” program, encourages guests to experience Dubai’s vibrant surroundings sustainably.

In terms of guest convenience, the hotel leverages technology to provide a wide range of services through an online platform. This includes food delivery from partner restaurants, booking tours and excursions, and even arranging for pharmacy and flower delivery services. This approach ensures that guests have access to various amenities without leaving the property, enhancing their overall stay experience.

Sustainability and Community Engagement

Sustainability is a core focus for Citadines Culture Village Dubai. The property employs various eco-friendly practices such as waste segregation, use of LED lighting, and automated room controls. Additionally, they repurpose bar soap for cleaning public areas, showcasing their commitment to reducing waste.

The hotel also benefits from a strong relationship with the Dubai Department of Tourism. The department regularly engages with hotel management, providing insights and strategies to enhance guest experiences and promote tourism. This collaboration includes quarterly meetings to discuss visitor statistics, occupancy rates, and future marketing strategies, ensuring that the hotel remains aligned with Dubai’s tourism goals.

Challenges and Team Dynamics

Operating in Dubai’s unique environment presents challenges, particularly in terms of sustainability and resource management. However, Citadines Culture Village Dubai has managed to thrive through innovative practices and strong team dynamics. With a multicultural team representing 14 nationalities, the hotel fosters a collaborative and inclusive work environment. Continuous training and empowerment of staff are key to maintaining high service standards and guest satisfaction.

Conclusion

Citadines Culture Village Dubai, under the leadership of Ronin Ronald Endozo, exemplifies how a serviced apart-hotel can successfully blend modern amenities, sustainability, and strong community ties. Their proactive approach to guest services, combined with strategic partnerships and a commitment to sustainability, makes Citadines Culture Village Dubai a noteworthy destination in Dubai’s hospitality landscape.

The article Ronin Ronald Endozo share insights from Citadines Culture Village Dubai first appeared in TravelDailyNews International.